CSS Privacy Policy

Content updated on April 16, 2010 (click here for priner friendly version of this document)

Cartridge Superstore Commitment

We respect your right to privacy and will use every means and technology to protect it when you visit our website(s).

This Privacy Policy explains our online information practices only, including how we collect and use your personal information. It does not apply to third-party websites that you are able to reach from this website or any other affiliated websites, nor does it cover practices of other areas within the Cartridge Superstore Network. We ask that you to read and question, if necessary those privacy policies to learn how they collect and use your personal data and information.

What we initially (electronically) collect online

We collect information about your visit that does not identify you personally. We can tell the computer, browser, and web service you are using. We also know the date, time, and pages you visit. Collecting this information or through a third party search provider, helps us design the site to suit your needs and present the products or services you may have interest in seeing. In the event of a known security or virus threat, we may collect information on the web content you view.

Other Information We May Collect

When you visit our website, we may request and collect the following categories of personal information from you:

Contact information

IDs and passwords

Why We Collect Information

Our principal purpose for collecting personal information online is to provide you with what you need and want, further, we address security and virus concerns, and to ease the use and traffic flow of our website.

We will only use your information for the purposes you intended, to address security or virus threats, or for the purposes required under the law. See "Choices on How We Use the Information You Provide" to learn more.

We collect information to:

Respond to your questions or complaints

Manage your transactions and sales information

Reply to your "feedback comments"

Manage your access to restricted areas of the website

Fulfill requests for reports and other similar information

Register you for a Independent Marketing Associate member account

Sharing Your Information

We may share personally identifiable information you provide to us online with representatives of Cartridge Superstore Customer Service Unit or Administration Departments and related entities or other affiliated sites or programs you may elect to be part of now or in the future.

Also, the law may require us to share collected information with authorized law enforcement, homeland security, and national security activities. See the Privacy Act of 1974 below.

Choices on How We Use the Information You Provide

Throughout our website, we will let you know whether the information we ask you to provide is voluntary or required. By providing personally identifiable information, you grant us consent to use this information, but only for the primary reason you are giving it. We will ask you to grant us consent before using your voluntarily provided information for any secondary purposes, other than those required under the law.

Information Practices for Children

We do not intentionally collect information from children under the age of 13. We comply with the Children's Online Privacy Protection Act (COPPA).

Cookies or Other Tracking Devices

A "cookie" is a small text file stored on your computer that makes it easy for you to move around our website(s) without continually re-entering your name, password, preferences, for example. It identifies you as an affiliate to the CSS Network or an Independent Marketing Associate (IMA).

We use "permanent" cookies on our website. This means we store the cookie on your computer to identify you during your current and future visits to the Cartridge Superstore Website(s). If you run a spyware program or purposely delete all "cookies" stored in the browser files you will not be able to enter certain areas of the websites until the CSS identifiable cookie is re-installed. Deleting a “Gold Star” Customer cookie will adversely affect your access to a personal product vault and other customer services.

Securing Your Information

Properly securing the information we collect online is a primary commitment. To help us do this, we take the following steps to:

Employ internal access controls at CSS to ensure the only individuals who see your information are those with authorization and a need to do so, in order to perform specific duties

We train relevant personnel on our privacy and security policies to know the requirements for compliance

We secure the areas where we hold hard copies of information we collect online

We perform regular backups of the information we collect online to insure against loss

We use technical controls to secure the information we collect online including but not limited to:

Secure Socket Layer (SSL)

Encryption technology

Firewalls

Password protections

We periodically test our security procedures to ensure personnel and technical compliance

We employ external access safeguards to identify and prevent unauthorized tries of outsiders to hack into, or cause harm to, the information in our systems

Tampering with any of the Cartridge Superstore Websites is against the law. Depending on the offense, it is punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

Your Rights Under the Privacy Act of 1974

The Privacy Act of 1974 protects the personal information the federal government keeps on you in systems of records (SOR) (information an agency controls recovered by name or other personal identifier). The Privacy Act regulates how the government can disclose, share, provide access to, and keep the personal information that it collects. The Privacy Act does not cover all information collected online.

The Act's major terms require agencies to:

Publish a Privacy Act Notice in the Federal Register explaining the existence, character, and uses of a new or revised SOR

Keep information about you accurate, relevant, timely, and complete to assure fairness in dealing with you

Allow you to, on request, access and review your information held in an SOR and request amendment of the information if you disagree with it.

When the CSS collects information from you online that is subject to the Privacy Act (information kept in an SOR), we will provide a Privacy Act Statement specific to that collected information. This Privacy Act Statement tells you:

The authority for and the purpose and use of the information collected subject to the Privacy Act

Whether providing the information is voluntary or mandatory

The effects on you if you do not provide any or all requested information

Our Privacy Practices

For more information or for comments and concerns on our privacy practices, please contact a representative at memberservices@cartridgesuperstore.com or write to:

Cartridge Superstores, Inc.
Attn: Member Services
1521 Concord Pike Suite 301
Wilmington, DE 19803

We will never "share, rent or sell" your personal or financial information to any individual or third party outside the Cartridge Superstore Website Network and such information within the Network is limited in scope and only provided to service your account or transactions. Notify us immediately with any concerns.